Refund and Returns Policy

At The Trinity Agency, we strive to ensure you are completely satisfied with your purchase. If you’re not happy with your order, please review our returns and refunds policy below.

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Returns

1. Eligibility for Returns:
   • Items must be unused, unwashed, and in their original condition with tags and packaging intact.
   • Returns must be initiated within 30 days of delivery.
2. Non-Returnable Items:
   • Custom or personalized items (e.g., custom printed t-shirts).
   • Gift cards or promotional items.
   • Items marked as final sale.
3. How to Initiate a Return:
   • Email us at [Insert Contact Email] with your order number and reason for the return.
   • Once approved, we will provide instructions on how to return your item(s).
4. Return Shipping Costs:
   • The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

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Refunds

1. Processing Refunds:
   • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 5-7 business days to your original payment method.
2. Partial Refunds:
   • Partial refunds may be issued for items not in their original condition or missing parts due to customer error.
3. Shipping Costs:
   • Original shipping costs are non-refundable, except in cases where the return is due to our error.

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Exchanges

• We currently do not offer direct exchanges. Instead, you can return the item for a refund and place a new order for the desired product.

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Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong product:

• Contact us at [Insert Contact Email] within 7 days of delivery with photos of the item and your order number.
• We will provide a replacement or issue a full refund at no additional cost to you.

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Late or Missing Refunds

• If you haven’t received your refund after the processing period, please check with your bank or payment provider.
• If you still have issues, contact us at [Insert Contact Email], and we’ll be happy to assist.

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We value your satisfaction and aim to make the return and refund process as simple as possible. If you have any questions, please reach out to us at:

• Email: info@thetrinityagency.com
• Phone: [Insert Phone Number]

Thank you for shopping with The Trinity Agency!